Shipping Policy

Last Updated: [Date]

Thank you for shopping with [Your Store Name]. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

Please note that processing times are separate from shipping and delivery times.

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2. Shipping Locations

We currently ship to:

• All Emirates within the United Arab Emirates (UAE)
• GCC Countries (if applicable)
• Selected international destinations (if applicable)

If your country is not available during checkout, we currently do not offer shipping to that location.

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3. Shipping Rates

Shipping charges are calculated and displayed during checkout based on:

• Delivery destination
• Order value
• Package weight and dimensions
• Shipping method selected

Shopify allows merchants to use flat-rate shipping, free shipping thresholds, or carrier-calculated rates depending on the destination and order details.

UAE Shipping

(Modify these amounts according to your business.)

GCC Shipping

Shipping fees are calculated at checkout.

International Shipping

Shipping fees are calculated at checkout based on destination and package weight.

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4. Estimated Delivery Times

UAE Deliveries

• Dubai: 1–2 business days
• Abu Dhabi, Sharjah, Ajman: 1–3 business days
• Other Emirates: 2–5 business days

GCC Deliveries

• 3–10 business days

International Deliveries

• 7–21 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, courier delays, or other circumstances beyond our control.

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5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (where available).

You can track your shipment through the courier's tracking portal.

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6. Customs, Duties, and Taxes

UAE Orders

All prices are displayed in AED and include applicable VAT unless otherwise stated.

International Orders

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.

We are not responsible for delays caused by customs clearance procedures.

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7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

• Incorrect address
• Incomplete address
• Failure to collect the shipment

the customer may be required to pay additional shipping charges for re-delivery.

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8. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of:

• The package
• Shipping label
• Damaged item(s)

For lost shipments, please contact us within 7 days of the expected delivery date.

We will work with the courier to investigate the issue; however, delivery delays caused by the shipping carrier are outside our direct control.

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9. Delivery Delays

While we strive to meet all delivery estimates, delays may occur due to:

• Public holidays
• Weather conditions
• Customs inspections
• Courier service disruptions
• High order volumes

We are not liable for delays beyond our reasonable control.

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10. Refused Deliveries

If a customer refuses delivery of an order, any shipping costs, customs fees, and return shipping charges incurred will be deducted from the refund amount.

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11. Contact Us

If you have any questions regarding shipping, please contact us:

Email: [support@yourstore.com]
Phone/WhatsApp: [+971 XX XXX XXXX]
Business Address: [Your UAE Business Address]

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Recommended for UAE Stores

If you're selling from the UAE, I recommend adding:

• Cash on Delivery (COD) terms
• GCC-specific shipping timelines
• A free-shipping threshold (e.g., AED 200+)
• Courier names (Aramex, Quiqup, Emirates Post, DHL, FedEx, etc.)
• A separate Returns & Refund Policy linked from this page

This version is suitable for most UAE Shopify stores and can be pasted directly into Shopify Admin → Settings → Policies → Shipping Policy.